Maryam Ke Dastak Program, also known as Punjab Dastak Doorstep Services, is a flagship e-governance initiative in Pakistan launched under the Government of Punjab with implementation support from the Punjab Information Technology Board (PITB).
The program allows Punjab citizens to receive essential government services at home, eliminating the need to visit offices, stand in queues, or deal with agents. Through a mobile app, website, and call center, services are delivered by government-approved facilitators directly to the citizen’s doorstep.
This digital public service model aligns with Punjab’s vision of transparent governance, citizen convenience, and employment generation through technology.
Table of Contents
What Is Maryam Ke Dastak Program? (Punjab Dastak Explained)
The Punjab Dastak Program is designed to modernize how government services are accessed in Pakistan. Instead of traveling to multiple offices, citizens can now:
- Apply online or through a mobile app
- Schedule a home visit
- Get documents processed and delivered at home
The program integrates multiple government departments into one unified service delivery platform, improving efficiency and reducing delays.
Key Problems It Solves in Punjab
- Repeated visits to government offices
- Long waiting times and unclear procedures
- Dependence on commission agents
- Lack of transparency and accountability
- Poor access for elderly and working citizens
Objectives of Maryam Ke Dastak Punjab Program
The Maryam Ke Dastak initiative focuses on long-term public service reform in Pakistan.
Core Objectives
- Doorstep accessibility for government services
- Employment creation through certified facilitators
- Digital connectivity via app, website, and helpline
- Transparency through a two-way rating system
- Operational efficiency using GPS-based tracking
This approach builds trust between citizens and public institutions while creating sustainable digital jobs.
How Maryam Ke Dastak Doorstep Services Work
The Dastak Punjab process is fully digital and citizen-friendly.
Step-by-Step Process
- Citizen submits a service request online or via mobile app
- A verified government facilitator is assigned
- Facilitator visits the selected location
- Application is completed, documents collected, and payment processed
- Final documents are delivered back to the citizen
A built-in rating and feedback system ensures quality control and accountability.
List of Government Services Available Under Dastak Punjab
The Maryam Ke Dastak Program currently covers multiple departments in Punjab:
- Police Department
- Local Government Services
- Board of Revenue
- Excise & Taxation
- Lahore Development Authority (LDA)
- Social Welfare Department
- Energy Department
- Livestock & Dairy Development
- Irrigation Department
- Industries, Commerce & Skills Development
- Home Department
- Environmental Protection Agency (EPA)
- Tourist Services Department
- District Health Authorities
- Punjab Land Records Authority
More services are expected to be added in 2026.
Application Fee & Processing Time
- Service Fee: PKR 1,969
- Turnaround Time: 3 working days
- Delivery: At your home or selected location
How Citizens Can Apply for Maryam Ke Dastak Services
Steps for Citizens
- Download “Dastak – Doorstep Services” mobile app
- Create an account and log in
- Select the required government service
- Choose preferred date, time, and location
- Submit the request
A facilitator will handle the complete process on your behalf.
Official Links
- Website: https://dastak.punjab.gov.pk
- Android App: Google Play Store
- iOS App: Apple App Store
How to Register as a Dastak Facilitator in Punjab
The program also creates earning opportunities for eligible citizens.
Facilitator Registration Process
- Download Dastak Facilitator App
- Sign up and fill registration form
- Upload required documents
- Submit application
- Attend PITB training after shortlisting
Eligibility Criteria
- Resident of Punjab (currently Lahore focus)
- Age: 18+ years
- Minimum Intermediate education
- Police character certificate
- Personal bank account
- Motorbike with valid license
- Smartphone with internet access
Facilitators earn commission per completed service.
Helpline & Support Information
- 📞 Helpline: 1202
- 📧 Email: support@dastak.punjab.gov.pk
Israr Ahmed is a technology educator and creator behind the YouTube channel “Israr Ahmed Technical,” where he shares practical IT, networking, cybersecurity, and software tutorials. He also runs DriveInTech.com and PakAider.pk to help learners and professionals grow in the digital world.
